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"The Wicked Nature of Digital Transformation" by Jane Fountain

Jane Fountain, Distinguished University Professor at the UMass Amherst School of Public Policy and the Department of Political Science, is among a small group of global experts invited to publish an article in the inaugural issue of the Dubai Policy Review Journal.

Fountain’s article, “The Wicked Nature of Digital Transformation: A Policy Perspective,” offers recommendations on how public management leaders and policymakers can effectively strengthen policy, design, and outcomes to address complex problems during a time of digital transformation. 

“As computing becomes more widely used in the Gulf states, the policies leaders craft to guide digitalization will influence the potential for social, economic, and political developments,” Fountain noted.

The issue was released during the recent UAE Public Policy Forum on “Accelerating the SDGs [Sustainable Development Goals] Implementation: Future Policy Frameworks.” The Dubai Policy Review Journal is published by the Mohammed Bin Rashid School of Government. The inaugural issue was widely distributed to ministers, directors of government agencies, and senior policy makers across the Arab region, in both Arabic and English.

"Technology and governance is a key areas of emphasis in the School of Public Policy,” said SPP Director Alasdair Roberts. “We're fortunate to have one of the world's leading experts on this topic on our faculty."

Fountain is the founder and director of the National Center for Digital Government. She also serves as director of the UMass Amherst Science, Technology, and Society Initiative and as a board member and Fellow of the National Academy of Public Administration. She was recently named one of the world’s 100 Most Influential People in Digital Government.

About the School of Public Policy: Established in 2016, the UMass Amherst School of Public Policy is a hub for research and teaching, preparing students for leadership in public service. The program’s focuses include social change and public policy related to science and technology.

— Maureen Turner, communications manager, School of Public Policy

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